Terms of Use
Our Money-back Guarantee and Refund Policy
We are confident that our clients will be satisfied and happy with our services, as we always follow all the commitments and requirements of our clients and deliver the most exceptional services for them. However, if any client has issues with the quality of our work, they can contact American Design Network directly at (872) 278-4109 or email us at [support@americandesignnetwork.com].
- If the refund request is made before the delivery of the initial design concepts, it will be accepted and processed (with the deduction of a 1% processing and service fee).
- If the refund request is made within 48 hours of the delivery of the initial design concepts, it will be accepted and processed for a 70% refund (with the deduction of a 15% processing and service fee).
- If the refund request is made between 48-120 hours of the delivery of the initial design concepts, it will be accepted and processed for a 35% refund (with the deduction of a 15% processing and service fee).
- If the refund request is made after 120 hours of the delivery of the initial design concepts, it will not be entertained or processed. However, you can contact us for any concerns, as we believe in 100% customer satisfaction.
- No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
- The refund request will not be accepted or processed after the final files are delivered.
- Refunds will not be accepted or processed for video animation packages, after the delivery and approval of the video animation design storyboard.
- After the delivery of the initial animation, our client's requests for service packages will become invalid and void.
- American Design Network reserves the right to approve or reject your refund request on a case-by-case basis.
- If you are availing of our Custom packages, a refund will be applicable as per the individual package.
- The refund policy for the video animation will be applicable only when requesting a logo animation and web designing service.
- American Design Network provides unlimited revisions until the client is fully satisfied. If the design concept is not according to the brief, a refund will not be provided. Only valid reasons are accepted based on the design brief and the client's feedback for revision.
- The refund policy will not be applicable if the client has placed design orders that are more than one design with the intention to claim a refund. This is not fair and ethical, and we reserve the right to reject such refund requests.
- As per the nature of designing jobs, timely and constructive feedback from the client is essential for the completion of the design. The refund policy will not be applicable if the client fails to communicate and provide feedback for the desired outcome.
The Process of Refund Request
- Claim your refund by stating your reason by contacting us through:
Phone # (872) 278-4109
Online Chat
Email us at [support@americandesignnetwork.com]
- American Design Network will try to resolve your issue according to our revision policy and will also email you a refund request form from American Design Network's refund department. Your design rights will be forfeited by American Design Network after the refund. Therefore, you will not be allowed to display or use any version of the design delivered by American Design Network. American Design Network also asserts that:
- You do not have any right to use any feedback, content, or information. You do not have any right to have any ownership interest in or to the same.
- American Design Network will file Copyright Acquisition Data for the refunded designs in collaboration with Government Copyright Agencies that would prevent the reproduction of the designs as original designs in the future.
Quality Assurance Policy
At American Design Network, we train our designers to follow specific standards. We train them to conduct thorough and relevant research. We train them to be super creative in their tasks.
Complete Satisfaction Guarantee
Delivery and Domain
American Design Network provides you with the best video animation services and we have an opportunity for you to get a delivery and domain completely free of charge.
Delivery Policy
Record Maintenance
Before American Design Network submits the final files, we already have proof of your finalised design.
Keeping the proof is because if you ever require it from our team in the future, we can surely deliver them to you.
Client Support
We provide our beloved clients with reliable client support for 24 hours. American Design Network is always present for its clients in the matter of any concerns or questions.
Don’t hesitate to contact our team as we provide you with complete assurance of responding to you on time.
Communication Policy
Our own domain is “[support@americandesignnetwork.com]” and our team is not responsible for any communication from a different email address other than the one followed by our domain name and phone number mentioned on our website.
The Most Exclusive Designing Guarantee
As American Design Network professionals are experts at exclusive designing, we guarantee all our clients that all the video animations and illustrations are made from scratch. You can avail of our customised video animations and illustrations according to your requirements. We fully guarantee you that your video animations and illustrations will be attractive to the viewer’s eye.