Refund Policy
At American Design Network, we provide a wide range of services to help businesses grow online, such as designing, development, marketing, branding, book publishing, and printing. We are committed to delivering high-quality work and ensuring customer satisfaction. However, we understand that sometimes things may not go as expected, and you may want to request a refund. In that case, please read our refund policy carefully and contact us if you have any questions.
General Refund Policy
We offer a 60-day money-back guarantee on all the services that we provide, except for marketing and printing. This means that you can request a full or partial refund within 60 days of purchasing a service from us, as long as you meet the eligibility criteria for that service. The refund will be processed within 14 business days of receiving your request and verifying your eligibility.
Eligibility Criteria for Different Services
The eligibility criteria for requesting a refund may vary depending on the type and complexity of the service that you purchased. Here are the specific eligibility criteria for different services that we offer
Logo Design
You can request a refund for logo design within 14 business days of purchasing the service from us. You must provide a valid reason for requesting a refund and agree to not use or publish the logo that we created for you. You will not be eligible for a refund if you have received the final logo files from us.
Website Development
You can request a refund for website development within the following time frames, depending on the cost and complexity of the website that we developed for you
Informative Website
You can request a refund within 28 business days of purchasing the service from us. You must provide a valid reason for requesting a refund and agree to not upload or launch the website that we created for you. You will not be eligible for a refund if you have received the final website files from us.
Custom Website
You can request a refund within 40 business days of purchasing the service from us. You must provide a valid reason for requesting a refund and agree to not upload or launch the website that we created for you. You will not be eligible for a refund if you have received the final website files from us.
Complex Website
You can request a refund within 60 business days of purchasing the service from us. You must provide a valid reason for requesting a refund and agree to not upload or launch the website that we created for you. You will not be eligible for a refund if you have received the final website files from us.
Marketing
We do not offer any refunds for marketing services, as we deal in digital marketing and pay platforms like Google, Bing, Meta, Twitter, and other digital marketing platforms upfront for your brand awareness, interactions, and conversions. You are responsible for choosing the right marketing package and budget for your business goals. We will provide you with regular reports and feedback on the performance of your marketing campaigns, but we cannot guarantee any specific results or outcomes.
Printing
We do not offer any refunds for printing services, as we print your materials according to your specifications and requirements. You are responsible for checking the quality and accuracy of your materials before placing an order with us. We will provide you with a proof of your materials for your approval, but we cannot make any changes or corrections after you have approved the proof and confirmed the order.
Other Services
For any other services that we provide, such as branding, book publishing, graphic design, video production, etc., you can request a refund within 60 days of purchasing the service from us, as long as you meet the general refund policy and provide a valid reason for requesting a refund. You must also agree to not use or publish any files or materials that we sent you as part of the service.
How to Request a Refund
If you want to request a refund for any of the services that you purchased from us, please follow these steps
- Contact us by email at support@americandesignnetwork.com or by phone at +1-800-123-4567 and provide us with the following information
- Your name and contact details
- The name and date of the service that you purchased from us
- The reason for requesting a refund
- The amount of refund that you are requesting
- Any proof or evidence to support your request, such as screenshots, feedback, etc.
- We will review your request and get back to you within 7 business days with our decision and instructions on how to proceed. Please note that we reserve the right to accept or reject your request at our sole discretion, based on our refund policy and eligibility criteria.
- If we approve your request, we will process your refund within 14 business days of receiving your confirmation and verification. The refund will be issued to the same payment method that you used to purchase the service from us. Please note that we are not responsible for any fees or charges that may apply to your refund by your bank or payment provider.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at any time. We are always happy to hear from you and assist you in any way possible. Thank you for choosing American Design Network for your online business needs.
American Design Network
Phone: (872) 278-4109
Email: [support@americandesignnetwork.com]
